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Vacation LifeVacation Life

Save Time & Manage Your Ownership

By Tyler Bohlman

Listen to this article

Have you used the Virtual Voice Assistant?

It’s a fast and convenient way to manage your ownership when you call Owner Services. After a quick account verification and without any wait time, the Virtual Voice Assistant can help with select actions regarding your ownership during non-business hours. 

What Can the Virtual Voice Assistant Help With?

Receive help with making reservations, banking points, checking availability, electing, as well as payment and many other ownership activities.

This enhancement allows Owners to make these transactions all without waiting on hold. 

Virtual Voice Assistant Expanded Hours

The Virtual Voice Assistant now has expanded hours, helping expedite your ownership requests with no wait times. 

It’s available Monday through Saturday from midnight to 8:30 a.m. (Eastern Time), then reopens at 10 a.m. (Eastern Time) for the remainder of the day. On Sunday, the Virtual Voice Assistant is open all hours.

Who Can Use Virtual Voice Assistant?

Right now, Virtual Voice Assistant is available in North America and for most English-speaking countries in Europe. And while it’s not yet available for the Asia-Pacific region, Member Services will happily assist with any membership needs during business hours.

How to Contact Us:

Log in to your Owner website and get quick assistance through online chat and find other helpful numbers specific to your ownership type.

* Club Points is used to refer to Club Points in Marriott Vacation Club, Asia-Pacific; Club Points in Marriott Vacation Club Destinations, Australia; Points in Marriott Vacation Club Destinations, Bali Nusa Dua Gardens; and Points in Marriott Vacation Club Destinations, Bali Nusa Dua Terrace, and is not to be confused with Marriott Bonvoy Points.

Members of Marriott Vacation Club, Asia-Pacific, who purchased their Club memberships prior to December 16, 2016, must activate their Abound by Marriott Vacations™ memberships to be able to access this option.

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Marriott Vacation Club
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& Westin Vacation Club
Formerly Vistana
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